Terms and Conditions

The Privacy Policy adopted in order to maintain clear standards of privacy and security with the information we are provided by customers for confidentiality states:

  1. We will not sell or provide secure proprietary information input by customers to any outside parties; and

  2. All customer information is kept confidential in accordance to the HIPAA agreement on this site.


Thank you for using Chief Labs a direct-to-consumer company that offers a full range of laboratory health screenings. Please be aware that by accessing this website, you agree to be bound by the following guidelines, terms and conditions set out in this disclaimer. Chief Labs reserves the right to make changes to these terms and conditions as needed. All modifications will be effective immediately upon posting. Furthermore, do not consult this website unless you agree not to hold Chief Labs and its affiliates liable for any errors or omissions.

We offer laboratory services for wellness monitoring. The tests, services or products found listed in our or any of our affiliates website(s) are not intended to diagnose, treat, or cure disease. By accessing this website you fully understand and agree that Chief Labs does not provide medical advice, and that your tests will not diagnose, treat, or cure any disease or condition. Our service provides you with your medical information in a format you can easily share with the healthcare provider of your choice.

Chief Labs and its affiliates give no warranty that any of the services will prevent disease. All material is provided for educational purposes only and is not intended to be a substitute for a physician's consultation. Although Chief Labs and its affiliates encourage increased self-awareness and self-care, all readers are strongly encouraged to consult and work with an experienced health-care practitioner. Chief Labs and its affiliates do not engage in rendering medical advice or services. Individuals with health disorders, medical conditions, or any condition needing medical supervision assume full responsibility for obtaining such professional medical assistance. Consult your physician regarding any symptoms or medical condition.

Chief Labs and its affiliates specifically disclaim any expressed or implied warranties or merchantability of fitness for any particular usage, application or purpose. Chief Labs and its affiliates does not recommend self-diagnosis or self-medication, and no information within this website or presented by Chief Labs and its affiliates may be construed or interpreted as recommending self-diagnosis or self-medication.

If a laboratory test result is outside normal range, you may be encouraged to see a physician. In order to validate many tests, they, will need to be repeated at the discretion of a physician. Laboratory test results may vary depending upon, but not limited to, age, sex, time of day blood sample is taken, diet, medications, and the limits of modern technology. A single laboratory test or group of tests cannot guarantee good health. False positive and false negative test results are possible. There are various medical diseases that cannot be uncovered by these tests alone. Testing by Chief Labs and its affiliates only constitutes a partial evaluation of your state of health and does not represent a diagnosis or treatment of disease. Consult your physician regarding any symptoms or medical condition.

Chief Labs and its affiliates shall not be liable to you or anyone else for any loss or injury caused in whole or in part by procuring, compiling, interpreting, delivering or reporting information through this website. In no event shall Chief Labs and its affiliates be liable to you or anyone else for any decisions made or action taken or not taken by you in reliance on such information. Material placed online by users does not represent medical advice and or diagnosis of Chief Labs and its affiliates and Chief Labs and its affiliates make no representations with respect to the accuracy, reliability, completeness, timeliness or usefulness of the contents.

Orders may remain in pending mode which means that the ordering of the test has been unsuccessful and no charge to your credit card or PayPal account has taken place. Chief Labs and its affiliates reserves the right to communicate, via email, with the client to ascertain the reason for the unsuccessful order and how we can assist with, or resolve the problem in, the ordering process.

Additionally, by accessing this website, you agree to be bound by the following guidelines:

  • You agree to indemnify, defend and hold harmless Chief Labs, its officers, directors, employees, agents, licensors, suppliers and any third-party information providers against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this agreement by you.

  • You fully understand Chief Labs nor its affiliates, or any other form of associates, accept or file any form of insurance including, but not limited to, MediCare and MedicAid.

  • You fully understand that orders will not be accepted from the states of New York, New Jersey, Rhode Island and Massachusetts.

  • You agree that the information you submit to Chief Labs is truthful and accurate.

  • You will keep your password information and security questions confidential.

  • You will use the Chief Labs site for its intended use.

  • You understand that Chief Labs and its affiliates accounts are only for adults of 18 years or older, and confirm that you are 18 years or older before attempting to create an account.

  • You understand that test results can sometimes be inaccurate through no fault of Chief Labs and its affiliates.

  • You will not copy information found on the Chief Labs and its affiliates website(s) nor use it illegally.

  • You will abide by our "order" and "refund" policies. You may cancel your lab screening order anytime before you present yourself at the Chief Labs screening facility or our affiliate's lab-testing facilities. If you do request a refund, your refund will be reduced by 10% of your original charge to help cover the costs of administration, plus a $25.00 fee for processing your request to charge and refund your credit card. After visiting our facility and having your blood drawn or test performed, no refund can be made. If for any reason Chief Labs and its affiliates is unable to process your specimen, you will receive a full (100%) refund for the test(s) not performed. There is no cancellation refund after six months.

  • You can generally, visit our website without divulging any personal information. However, to receive laboratory test results, Chief Labs and its affiliates will request personal information from you. We will not ask for personal healthcare information; however we will request personal identifying information about you that will assist us and our affiliates in your lab purchasing process.

  • Your Laboratory test results will be available through our secure Web site. You will be notified that the results are available via a nondescript e-mail to the address provided at time of registration.

  • Chief Labs and its affiliates may review all lab test results. Also we are required by law to report any abnormal findings as defined by the Centers for Disease Control and Prevention. These results are for epidemiologic purposes only.

Contact Information:
Chief Labs
Post Office Box 9100
Fredericksburg, VA 22403
1-844-248-7463